Frequently asked questions

Online Classes

How long before the class date will I receive the project instructions?

It varies based on the instructor's preferences. If a printed copy of the instructions is required, you will either receive them with your kit if you ordered one or via USPS or postal service used by the instructor. If the instructor allows instructions to be delivered electronically, you will receive them 1-3 days prior to the class via e-mail.

How long before the class date will I receive my kit(s)

This depends on the instructor's preferences. Some prefer you to receive it two or more weeks prior to class while others prefer to have it arrive a day or two before class.

I have a credit on my SocialBeadia account. How can I use it to pay for all or part of a virtual class I want to take.

Send an e-mail to Provide us with the following information

  • Name of class you would like to take
  • Your name, address and phone number
  • Request that your credit be applied to the class.
We will register you for the class and create an invoice for the class fee. Your credit will be applied to the invoice and e-mail to you. If there is any remaining balance the amount is due in full the next business day. If there is a credit balance remaining, it will be held on your account for future use.